Shipping policy
Comptoine Delivery Policy
1. Shipping Fee
Free nationwide delivery
2. Delivery Method
Delivered by Yamato Transport or Sagawa Express
You can choose the delivery method according to your preference.
3. Delivery Time
Normally shipped within 3 business days after payment is completed.
However, if the delivery falls on a holiday such as New Year's Day or Golden Week, it will be shipped on the next business day.
If the delivery address is in a remote area, delivery may take longer.
Our store is closed on Wednesdays. Thank you for your understanding.
4. Delivery Date and Time
You can specify the following time slots from the shortest 7 business days to the longest 40 business days.
Morning
Afternoon
14:00-16:00
16:00-18:00
18:00-21:00
5. Delivery Address
Only within Japan
6. If you are not at home
A missed delivery notice will be posted, so please request redelivery.
If the package is returned due to a long absence or refusal to receive it, we will charge you the round-trip shipping fee and handling fee.
7. Notes
Depending on the product, different delivery conditions may apply.
You can check the delivery status on My Page.
If you have any questions, please feel free to contact us.
8. Contact Us
Comptoine Customer Support
support@contevanou.com
9. Revision
This policy may be changed without notice.
Comptoine (Ikkokudo Co., Ltd.)
June 25, 2024
1. Shipping Fee
Free nationwide delivery
2. Delivery Method
Delivered by Yamato Transport or Sagawa Express
You can choose the delivery method according to your preference.
3. Delivery Time
Normally shipped within 3 business days after payment is completed.
However, if the delivery falls on a holiday such as New Year's Day or Golden Week, it will be shipped on the next business day.
If the delivery address is in a remote area, delivery may take longer.
Our store is closed on Wednesdays. Thank you for your understanding.
4. Delivery Date and Time
You can specify the following time slots from the shortest 7 business days to the longest 40 business days.
Morning
Afternoon
14:00-16:00
16:00-18:00
18:00-21:00
5. Delivery Address
Only within Japan
6. If you are not at home
A missed delivery notice will be posted, so please request redelivery.
If the package is returned due to a long absence or refusal to receive it, we will charge you the round-trip shipping fee and handling fee.
7. Notes
Depending on the product, different delivery conditions may apply.
You can check the delivery status on My Page.
If you have any questions, please feel free to contact us.
8. Contact Us
Comptoine Customer Support
support@contevanou.com
9. Revision
This policy may be changed without notice.
Comptoine (Ikkokudo Co., Ltd.)
June 25, 2024